1. Services Provided:

Maidfully® offers professional cleaning services for residential and commercial properties.
We strive to deliver high-quality service and meet your cleaning needs efficiently.

2. Booking and Payment:

You can book our services through phone, online, or in person.
Payment is due upon completion of the cleaning service unless otherwise arranged in advance.
We accept various payment methods, including credit cards, cash, checks, and Maidfully® gift certificates and vouchers.
Please note that gift certificates and vouchers cannot be redeemed for cash, and only one voucher can be used per cleaning/invoice.
Maidfully® gift certificates and vouchers cannot be combined with other discounts or promotions. All prices are subject to change and will be communicated before booking confirmation.

3. Cancellation and Rescheduling:

Our cancellation policy is outlined separately and applies to all bookings.
Rescheduling is allowed with a minimum of 48 hours’ notice before the scheduled appointment.
Weather-related cancellations will be determined by local advisories.

4. Access to Property:

It is your responsibility to provide access to the property at the scheduled time.
Failure to provide access may result in a cancellation fee.

5. Privacy and Security:

Maidfully® respects your privacy and security. We follow industry-standard protocols to safeguard your personal information.

6. Damage and Liability:

While we take utmost care during our services, we cannot be held liable for pre-existing damages or accidents.
Please inform us of any valuable or fragile items before the cleaning.

7. Satisfaction Guarantee:

We aim for your complete satisfaction with our services. If you’re not satisfied, please let us know within 24 hours, and we’ll address your concerns promptly.

8. Changes to Terms:

Maidfully® reserves the right to modify these terms and conditions at any time. Any changes will be communicated to clients.

10. Right to Refuse or Discontinue Service:

Maidfully® reserves the right to refuse or discontinue service if conditions are deemed unsafe, unsanitary, or pose a risk to our staff, clients, or property.

11. Pets:

Clients are responsible for securing pets during the scheduled service.
Maidfully® is not responsible for pets that are not properly restrained or secured during service.

12. Limitation of Liability:

Maidfully®’s liability, if any, shall be limited to the cost of the service provided for the affected visit.

13. Force Majeure:

Maidfully® shall not be held responsible for service delays, interruptions, or cancellations caused by events beyond reasonable control, including but not limited to severe weather, power outages, natural disasters, or government advisories.

Acceptance of these Terms and Conditions occurs upon approval of a quote, submission of a booking request, or engagement of Maidfully® services.

Clients are provided notice of these Terms and Conditions during the quotation and booking process and are encouraged to review them prior to scheduling services.

Thank you for choosing Maidfully® in North Carolina!