When you book our services, whether through phone, in person, or online, our cancellation policy comes into effect. We understand that situations can change, so please review our policy:

1. Cancellations or Rescheduling (48 Hours Notice): If you need to cancel or reschedule, simply notify us at least 48 hours ahead of your appointment. This helps us adjust our schedule and provide the best service possible to all our clients. If something comes up on shorter notice, don’t worry – we’ll always do our best to accommodate you.

2. If We Can’t Reach You: In the rare case that our team arrives for your appointment and can’t access your property twice without prior cancellation, we may need to charge 50% of the service amount to cover our costs. However, we absolutely understand that life happens, and we’ll always take emergencies into account. Just keep us informed, and we’ll work together to find a solution.

3. Rescheduling: We understand that plans change! If you need to reschedule, just give us a heads-up at least 48 hours in advance, and we’ll find a new time that works for you.

4. Weather-Related Cancellations: In case of severe weather, your safety and our team’s safety come first. We follow local advisories and will contact you to reschedule your appointment at no additional cost if the conditions make travel unsafe.

5. Health-Related Cancellations: If someone in your household is feeling unwell or there are health concerns, please let us know as soon as possible, and we’ll reschedule your cleaning without any fees.

We truly value your business and want to ensure you receive the best possible experience with us. If you have any questions or need assistance, please feel free to reach out to us at Phone: (844) 321-MAID or Email: hello [at] maidfully [dot] com.

Thank you so much for choosing Maidfully® – we’re always here to help!