When you book our services, whether through phone, in person, or online, our cancellation policy comes into effect. We understand that situations can change, so please review our policy:

1. Cancellation within 48 Hours: If you need to cancel or reschedule your cleaning appointment, please notify us at least 48 hours before the scheduled service. This allows us to adjust our schedule and accommodate other clients. Failure to do so may result in a cancellation fee.

2. No-Show: In the event of a no-show, where our team arrives at your location and cannot perform the service due to a lack of prior notice or access, you’ll be charged the full service cost.

3. Rescheduling: Life can be unpredictable. If you need to reschedule, please let us know at least 48 hours before the original appointment time. We’ll make every effort to accommodate your new preferred time.

4. Weather-Related Cancellations: We follow local weather advisories. If severe weather conditions make it unsafe for our team to travel, we will contact you to reschedule your appointment at no extra charge.

5. COVID-19: If you or anyone in your household is experiencing COVID-19 symptoms, has tested positive, or has been in close contact with a confirmed case, please inform us as soon as possible. We will work with you to reschedule your cleaning appointment, with no cancellation fees.

This cancellation policy applies to all bookings made through any method: phone, in-person, or online. It helps us maintain efficient scheduling and ensures that our team members are fairly compensated for their time. If you have any questions or concerns, please reach out to our customer support team.

Thank you for choosing Maidfully® for your cleaning needs.